We know there’s ongoing financial uncertainty for many BC households due to the COVID-19 crisis. We’re here to help, waiving late fees, suspending disconnections and providing flexible payment options and repayment schedules for customers who deferred bill payments between April 1 and June 30, 2020.
Billing support for customers affected by COVID-19
Your safety is our priority. We’re aware that scammers and fraudsters are taking advantage of the COVID-19 outbreak and may phone or send texts, phishing emails or post on social media, threatening to disconnect your service. We’ve suspended all service disconnections for any financial reasons at this time.
Report natural gas emergencies
If you smell rotten eggs, it could be a natural gas leak. Go outside first and then call us.
Report electrical emergencies or power outages
If you see downed power lines, stay at least 10 metres away and call 911 or FortisBC.
View outage map
Account Online is the fastest way to move your service to your new location or close your account. You can also call us or complete our online form.
We’ve set an ambitious target to reduce our customers’ greenhouse gas emissions by 30 per cent overall by 2030. Find out more about how we’re moving ever closer to a lower carbon energy future for BC.
5 organizations making a difference: helping BC get through COVID-19
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